Head of Operations
Oslo, Norway
We are looking for a Head of Operations
About ZTL Payment Solution
ZTL is a Norwegian B2B PayTech company building modern payment infrastructure for system providers and their customers. Through one API integration, our partners gain access to payments and open banking services — delivered in a transparent, scalable, and developer-friendly way.
We’re currently around 20 people, characterized by an entrepreneurial and innovative mindset. While we can offer some flexibility, we primarily like to work together from our office in downtown Oslo.
Purpose of the Role
The Head of Operations is responsible for leading and further developing a team working across Partner Success and FX Operations. The role ensures high-quality partner delivery, efficient operational execution, and strong adherence to internal procedures and regulatory requirements.
Key Responsibilities
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People leadership for the Operations team (Partner Success & FX Operations), including coaching, capability development, and prioritization
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Overall responsibility for day-to-day operations within FX Operations
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Ensure efficient handling of FX-related workflows, including trade processing, reconciliations, settlement, and issue resolution
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Act as a key interface between Partner Success, Operations, Compliance, Product/Engineering, and other internal stakeholders
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Drive continuous improvement and automation of processes across FX and partner delivery
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Responsible for developing, enhance and execute ZTL’s Partner Success Program
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Ensure high partner satisfaction through structured follow-up and case management
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Ensure compliance with relevant regulations, internal controls, and risk management practices
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Implement and run annual ENPS data collections
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Escalation ownership and handling of complex partner and operational cases
Core Tasks
Daily leadership and prioritization of team activities and backlog
Operational support in complex FX and partner-related inquiries
Monitor and follow up on SLAs and delivery quality
Collaborate with Product and Engineering to improve partner journeys and operational tooling
Reporting on KPIs, deviations, incidents, and improvement initiatives
Support onboarding of new partners, particularly for FX-related products and workflows
Policy and procedure ownership (e.g. Incident Management, Crisis Management etc).
Qualifications
Relevant higher education in economics, finance, business, or similar (or equivalent experience)
Experience from middle office / back office operations, preferably within e-banking, fintech, or a financial institution
Strong understanding of FX products, settlement, and operational processes
Experience working with partner/customer dialogue and operational support
Prior people leadership or functional leadership experience is required
Personal Attributes
- Structured, pragmatic, and solution-oriented
- Confident leader with the ability to motivate and develop others
- Strong execution and prioritization skills
- Excellent communication skills, both written and verbal
- Comfortable taking responsibility in a regulated and operational environment
We Offer (can be adapted)
A central role in a growing fintech environment
Real opportunity to influence and develop both the team and operational processes
Close collaboration with cross-functional teams
Competitive terms and strong development opportunities
Why Join ZTL?
At ZTL, you’ll be part of a mission to transform B2B payments through cutting-edge technology and regulatory innovation. We value diversity, creativity, and bold ideas. Even if your experience doesn’t perfectly match the qualifications, we encourage you to apply if you share our vision and mindset. A background check will be conducted with consent to verify CV details, requiring a clean criminal record and no bankruptcy proceedings.
Send your CV now
Join us in redefining the future of B2B payments!
